ROM 2 Development : Embedding Continuous Improvement

Process improvment - Utilize process mapping or six sigma techniques for visualization

 

Process reengineering - Involve cross-functional teams and expert developers

 

Learing form test results - Take an iterative approach and make improvements based on feedback 

 

Leraning from exception handling - Learn from exceptions, continuously improve automations to process more cases with minimum exceiptions

 

Lessons Learned / Project Retrospectives - Conduct Lessions Learned sessions or project retrospectives after projects are live to discuss improvements 

 

Continuous Improvement Culture - Leadership should inspire teams, drive an innovation mindset, and create a safe space for failure

 

Perfomance Metrix and Data - Perform trend analysis to identify repeat problems and make recommendations for resolution or improvements 

 

Employee experience - Look for opportunities that can improve employee and customer experience